Help Desk and End User Support

What it is: Help Desk and End User Support means one number to call when you just have a question or something goes wrong, answered by someone who actually understands catering.

What we do: Technology suppliers each have their own helpdesk which largely operates well. However, this means when something breaks, your team has to figure out what the problem is, which technology it is and whose problem it is before they can even report it. 

Then they can get passed around while service is suffering. We act as the single point of contact across your entire technology estate. One call, one team, regardless of which  platform or device is causing the issue.

And critically: our helpdesk is staffed by people with catering experience. They understand the urgency of a technology going down during service and they speak a chef’s language.